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Support

Capitalhead offers a comprehensive support service to their customers. Designed to supplement the in-house company I.T. experience we offer the escalation path to assist in the diagnosis and resolution of issues that require support.

Our dedicated helpline service will quickly and efficiently log the call and assign an agreed priority and unique reference to the call. Once allocated in the call logging system the call is assigned to one of our consultants for progression, these consultants are from the same pool as those currently working on your projects so consistency is assured.

Our proactive service encompasses regular on site visits by our consultants to ensure that solutions, once delivered, are maintained to optimum effectiveness.

Remote access and alerting are built in wherever possible to enable proactive monitoring and resolution should a system require preventative measures to maintain operational effectiveness.

Our excellent relationship and reputation with our suppliers ensures that any escalation required to the technology suppliers is completed with the maximum of efficiency due to our experienced working knowledge of the technologies utilised.

Australia

New Zealand

Libya

Contact us by Email

General Information info@capitalhead.com
Sales & Pricing sales@capitalhead.com
Support support@capitalhead.com

Contact us by Phone

General Inquiries +61 4 1795 2048
Sales & Pricing +61 4 1795 2048
Priority Support +61 4 1795 2048
Libya Support +218 91 383 1955
Fax +61 8 6210 5957

Contact us by Post

PO Box 7447
Cloisters Square
Perth
Western Australia 6850

Australian Registered Company Numbers

ABN 54 092 770 502
ACN 092 770 502

permalink [Permalink] - Updated: Thursday, May 25, 2006

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